Twitter Marketing Mistakes to Avoid

Twitter might be one of the most difficult platforms to crack. The demographics of Twitter users vary to the extremes and the fast-paced, chronologically ordered timeline of tweets within the app makes it difficult for your content to be seen. Many small businesses struggle when they first start using Twitter to market themselves because they have to go through many trial-and-errors to finally reach their target audience. Instead of wasting your time going through the trial-and-error period of building a Twitter following, we’ve already experimented and this are the mistakes we created, that you can learn from:

coffee smartphone twitter application

Photo by freestocks.org on Pexels.com

1.Tweeting too often and using too many hashtags

Twitter uses a chronological timeline where the most recent tweets are typically featured at the top of your follower’s timeline. If you are tweeting once every hour, you are ALWAYS going to be somewhere on your follower’s feed. While some may say that this is good exposure for your business, it’s honestly just downright annoying. Focus on sending out 1-3 quality tweets a day instead of inundating your followers with every single detail on your business day. Similarly, spamming your tweets with hashtags may create more favorites and retweets but those accounts often won’t be in your target market and therefore, their interaction with your account is useless. If you are tweeting about a recent breakthrough in medical technology, don’t hashtag #ParentingTips because the interactions stemming from that hashtags are about as useless and meaningless as a lamp with no light bulb in it. Focus on quality, not quantity.

2. Being repetitive

Sending out the same tweet every day doesn’t help you at all because the only people seeing that tweet everyday will be your followers. Instead of advertising the same message over and over again, try providing quality content for your followers in between your advertising messages. Throw in some interesting articles or some memes… because no one wants to scroll through your feed and see “Stop by and try our new flavor of soft serve today #strawberry #blueberry #pumpkinpie” tweeted 30 times in a row. #SelfExplanatory

3. Not engaging with followers

The ultimate sin of Twitter marketing… not engaging with your followers *cue the high pitched, scary organ music.* The purpose of social media is to… be… SOCIAL! Encourage your customers to follow your account, follow your followers back (especially if you know them), respond to their tweets when you are mentioned in them and interact/retweet/favorite any tweet that is pertinent to your business! No engagement = no retention = no effective message = no point in having a Twitter.

woman wearing purple shirt holding smartphone white sitting on chair

Photo by bruce mars on Pexels.com

4. Not joining conversations

Recently, there have been many movements spurred on Twitter including, #MeToo #GivingTuesday #FakeNews #TakeAKnee. Twitter has changed the way that individuals and group of individuals interact with each other, especially with controversial topics like these. Some fear that joining the conversation in topics such as these would hurt the credibility and reputation of their business. As long as you keep your opinions appropriately worded and non-discriminatory, joining the conversation on a trending issue, you open yourself up to interaction with your followers and increased exposure on Twitter.

How to: Target Demographics

Want to learn how to create the perfect ad? Download this guide for FREE!

1. Determine a Demographic

When determining a demographic you should ask the question, “who does my product or service appeal to?” Every product and service has an ideal demographic and if you can reach this demographic, you are likely to sell to them. Here are a few examples:

If you are a child’s clothing shop you probably won’t advertise to adolescents, but you may want to advertise to people in their late 20s and 30s who are likely to be new parents. You can define the demographic even further by targeting people in that age group who have searched for hashtags like #kidsstyle or #parentingtips.

If you are a hardware store, you may want to target demographics who stereotypically shop at hardware stores. Instead of aiming at female aged 15-20, you may want to hit an older, male demographic.

2. Create an appealing message

Now that you know your demographic and have begun targeting them, you now should create a message that will appeal to their needs and wants. Including promotions and special deals will also attract members of your target demographic and encourage them to shop with your company, instead of your competitor. Here are a few examples:

This Ace Hardware’s flyer includes sales on products that they know they’re demographics will need during this time of year. It’s summer, the perfect time to plant new gardens and paint the porch.

Screen Shot 2018-06-14 at 9.39.06 AM.png

This children’s clothing shop perfects their facebook ad by promising a great price and including photos of the clothing they sell. They also include a call to action where they tell their potential clients that they can have the “cutest dressed baby”… and who doesn’t want their kid looking absolutely adorable?

Screen Shot 2018-06-14 at 9.39.51 AM

3. Determine a medium

Refer back to your demographic. Different mediums work better with different genders and generations. Younger generations might react better to facebook ads or promoted social media posts while older generations might react better to emails.

4. Aggregate the message

Once you have created your physical ad and targeted your specific demographic, you just need to aggregate your message. Be sure to keep track of the stats on your ad to see how it is performing and what tweaks can be made to perfect your message.

5 Reasons why you should be advertising on Facebook

Want to improve your social media?
Enter your information below to get the FREE social media checklist!

1. Social Media is a huge part of life now-a-days

With almost 2 billion users and almost 25 billion ad-clicks per year, it’s clear why advertising on Facebook is such an attractive idea. Additionally, the average Facebook user spends about 40 minutes on the social media site everyday. If you do the math, that about 80 billion minutes in total and 1 ad click every 3 minutes.
three person holding smartphones

Photo by rawpixel.com on Pexels.com

2. Facebook ads are cheap

With rates like the ones mentioned above, you might think that ads would be pricey… but they’re not. For $300 you can get around 1000 views on your ad per day for an entire month with high conversion rates. If you bought a billboard, it would cost you about $1000 and you would get about thousands and thousands of views per month, usually with only a single-digit amount conversions. Spend ⅓ the price of traditional advertising and reap the benefits x10.
dollar-currency-money-us-dollar-47344.jpeg

Photo by Pixabay on Pexels.com

3. It’s easy to target the type of client you are looking for

Facebook collects demographics of it’s users such as; age, location and gender. You can target these specific demographics by simply adjusting your settings in your ads. Want to target single women aged 30-55? You can do that. Want to target men in San Francisco aged 18-20? You can do that. Facebook ads are tailored, so you know that you are getting the full bang for your buck.
abstract accuracy accurate aim

Photo by Pixabay on Pexels.com

4. It’s easy to find leads through ad analytics

Once you find a demographic setting that proves to convert many views to website clicks, it’s easy to copy those demographics over and over again and have repeated success. Facebook has such a large user base that running the same ads over and over won’t become repetitive, because different people see them every single time.
white ipad

Photo by rawpixel.com on Pexels.com

5. Remarketing helps you bring in unsure-yet-potential clients

Remarketing refers to a type of technology that shows ads for your business to people after they have visited your website or search for your business name/information. Ever noticed how a quick online browse through Macy’s or Sears creates ads all of your internet for the products you just looked at? This is no coincidence. You can have the power to be this effective in your Facebook advertisements through Facebook’s automatic remarketing techniques when publishing ads.
adult blur business close up

Photo by Pixabay on Pexels.com

Email Marketing Campaigns: Far from Outdated

Featured

Want to improve your Email Marketing?
Enter your information below to get the ultimate guide!

MySpace, AIM, Skype, Vimeo and Vine have died. So many popular routes of communication have passed on because they are consistently overtaken by larger social beasts such as Facebook, Instagram or Twitter. But the one form of communication that is often seen as “outdated” but has yet to meet its demise is email. Why is this? Email streamlines communication in a more professional manner. Besides this, email is immediate, it leaves a trail of records and it’s extremely low cost. Copyblogger.com tells us that their recent study showed that every $1 spent on an email marketing campaign produced $44 in revenue. And it makes sense. 58% of adults (in this same study) said that the first thing they do in the morning and last thing they do before bed is check their email, and then check their social media. The beginning of every person’s day can start and end with your marketing campaigns. An email focused on nothing but your products and services takes away all distractions and makes your company the focus of those moments.

woman sitting on bed holding mug

Similarly, another form of immediate and effective professional communication that has yet to meet its demise is live chat. Live chat is similar to email because it is low cost, leaves a trail of records and is immediate. If email marketing campaigns aren’t for you, check our our LIVE CHAT products. Get connected with clients and potential customers FAST with email campaigns or live chat windows.  

How To: Create an Effective Email Marketing Campaign

 
  1. Establish your Goals

What are you trying to do? Drive Sales? Promote a Cause? Spread the Word about a product?
  1. Create your email list

What type of people will actually read your emails? Add customers that are already using your products or services because you know that they find your business valuable. From there, make sure that your businesses’ website has a spot where a potential customer can fill in their contact to receive their emails.
  1. Create a Campaign

There are four types of email marketing campaigns: newsletters, marketing offers, announcements and event invitations.
  • Newsletters focus on providing information to customers without pushing sales.
  • Marketing offers focus on driving sales through attractive promotions.
  • Announcements focus on building the reputation of your company by keeping subscribers updated on “what’s new.”  
  • Event invitations focus on increasing awareness of a company’s event to bolster attendance in hopes of driving sales.
  1. Structure your campaign

It is essential that the physical layout is neat and not wordy. Your subscribers inbox are more likely than not, inundated with emails from many different businesses, so keep your layout aesthetically pleasing and easy to navigate so that subscribers will be more apt to be interested in your email. It is also extremely important to not over-tailor your emails. Your messages should be a bit generic so that any and all subscribers might be interested in it’s content. Finally, it is key that you make your emails easy to convert, meaning that you make it easy for your emails to send your subscribers to your webpage where they can learn more about the product or service.
  1. Press send!

After sending your emails, be sure to record the response rate of these emails to know how to better structure your emails to convert subscribers to customers.

Content Marketing Mistakes that YOUR Business Could Be Making

Want to improve your social media?
Enter your information below to get the FREE social media checklist!

If you don’t focus your energy into creating the right content, your time has been wasted. The three most common marketing mistakes that every business makes are…

  1. Filler content is better than nothing
  2. “If I had more time, my content would be better”
  3. Beautiful content = larger audience & more leads

Here’s why these three points are completely wrong…

Screen Shot 2018-05-21 at 12.56.21 PM

Filler content is better than nothing

Content Marketing

If a majority of the content that you put out is “filler,” than your audience or rather, your customer base will stop looking at your content because “filler content” holds no value. It is better to take more time creating better content than to simply inundate social media with content that has no value.

Source or develop content that provides your audience & customer base with something that they can relate to. Articles that are relevant to your industry but also give your customers interesting information provides value and is a great way to help gain exposure but not inundate your customer with information solely about your business.

Decreased value will lead to decreased interest in your product or service. Some customers in your audience may even begin to associate your product or service with dis-value because your social presence creates an aura of quantity rather than quality.

“If I had more time, my content would be better”

Finding time for social content can be challenging

Taking 10 or 20 minutes out of your day to focus on content creation for your company helps keep your company’s content fresh and new. Taking this time out of your day will also leave you feeling less stressed because you know that you will have time every day to plan or create instead of “half-a&*ing” content at the last minute.

Beautiful content = larger audience & more leads

Beautiful Content

Unless you’re a travel agency or clothing company, beautiful content does not always equate more leads. For example, if you’re a plumber, customers don’t want to see stock images of shiny pipes on your social media (save that for the website). They’d rather see real projects that your company has completed… even if they are the most visually appealing. Showing real projects and or videos of job sites shows the customers what to expect but also how you and your team work.

How To: Convert Social Media Followers into Customers

Get the case study on how 3 companies developed their social media to have successful customer engagement!

Instagram posts and Facebook ads are the 21st century versions of billboards and newsletter pamphlets. Today’s consumers wants to interact directly with their business providers. Social media, online marketing & how to convert those followers to customers may seem difficult to those who don’t have immense experience with online marketing conversions. However, you don’t need to study the world of social media & conversions to have it help your business, you can follow these six steps to learn how to convert social media followers into real business customers.

1. Choose your platform

Facebook? Instagram? Twitter? Pinterest? LinkedIn? Google Plus? The options are endless and finding your unique social niche is essential in converting followers to customers. In every profile, it is essential that you include your address/phone number/ any relevant contact information, a profile photo and company description. This will make your business easier to search for. For obvious reasons, customers are also more likely to use a business that has more information listed rather than a business that has no information listed.   Social Media Guide: Platforms  

2. Expand your Social Channels

Social media is an ever-growing giant. In June 2017, Facebook had 2 billion monthly users. Currently (April, 2018), Facebook has 2.4 billions users. This user growth can be seen in virtually every single social media platform. By expanding your social channels to multiple social media platforms, you will be appearing in multiple feeds to increased numbers of unique viewers. Diversifying your outreach on social media platforms across as many networks as possible will increase your chances of your followers and viewers becoming customers. twitter-facebook-together-exchange-of-information-147413.jpeg

3. Engage Engage Engage

A page cannot be discovered if there is no activity and if a page is not discoverable, than there is no opportunity to grow your customer base. Follow other local businesses, respond to any comments on your posts and repost photos that your business is tagged in. By creating an online community of local businesses and responding to customers’ inquiries online, your page becomes more discoverable to potential clients in your area.

 4. Provide Value & Information

Instead of over-promoting your business and services, also provide value to your customer base by posting articles and relevant information about your industry. Are you a makeup artist? Write and repost articles and information about new brands and trends. Are you a landscaper? Write and report articles and information about how to keep your lawn and garden looking healthy year round. Your customers and current followers are likely to share this information if they find it valuable. This will spread your business’ name to those who may not have heard of your services or products before.

5.  Offering Testimonials

The most powerful resources to business’ are it’s success stories.  Potential customers want to see visuals of a job well done because it makes them feel more secure when using your services. Using visual testimonials builds your credibility so don’t be afraid to reach out to past customers and ask them for their good word!

pexels-photo-955395.jpeg

6.  Call to Action

In every single one of your posts, there should be a “call to action,” or a device that helps prompt a sale. Calls to action may include, “contact us for more information” followed by your contact information. Calls to action may also include, “free 7 day trial with no subscription” followed by a link to sign up for a free trial. Another example may include “Show this post to get 5% off of your services.” In all of these examples, potential customers are prompted with the decision to ignore your post or act upon your call to action. social media customers Effective social media marketing provides myriads of opportunities to build and retain your customer base. But does this still sound intimidating? MaxExposure Business Solutions can help you conquer your marketing goals with our Social Page Build package. We help by giving your business one place to stay social. We build your social pages, generate leads, schedule ready-to-publish content, and communicate with your followers all from one place: a tool that makes managing social media simple. Sources: Quick Sprout Hub Spot   

Transparency: Your Top Priority

This past week I discovered that one of my favorite clothing brands was not animal-friendly. As a vegan, this greatly upset me because my lifestyle is aimed at sustainability and limiting my use of animal products. In my rage, I wrote a well-worded, polite yet also snippy post on one of their social media sites. I was hoping that the company would contact me apologizing for their mistake. When I checked this social media site about an  later hour, I discovered that my post had been removed by the company. This brand not only removed my feedback, but they also destroyed a possible dialogue and refused to give me A+ customer service. They lost my loyalty, my future business and my good opinion of them.

This entire scenario could have completely avoided if this brand was simply… transparent. Transparency is one of the keys to all successful businesses. Transparency creates loyalty and loyalty creates repeated business. In light of this recent scenario, here are a three easy ways that you can build your brand’s reputation in regards to transparency.

Create a medium for customers to contact you directly

By establishing a medium for customers to contact you directly, they can directly ask you any questions or concerns they may have. The last thing you want is for a customer to reach out to third party for an answer regarding your business because it creates opportunities for misunderstandings and loss of business. Sometimes customers do not want to sit on the phone with customer service, and look for other ways to communicate quickly. One of the easiest ways to establish one of these mediums is through a  Facebook Messenger Chatbot or Live Chat. With a chatbot, automated responses are sent to your customer regarding any of their questions while with live chat, the customer chats one on one with a business representative.

Respond to ALL feedback

Not responding to feedback makes it look like your business doesn’t care. Deleting feedback makes it looks like your business has something to hide. Without explanation, it is clear why these are poor decisions. Through quick and polite responses to negative/positive feedback, customers feel like their opinions matter and misunderstandings are avoided. Having a o  Reputation Management system is best way to retain customers and have high ranking customer loyalty.

Allow employees to voice their opinions on products publicly

An employee is the ultimate narrator to a business’ quality because they understand the inner workings of everything that occurs “behind closed doors.” By displaying employee opinions in public places, such as on your companies social media & website, customers are more apt to trust your business because the people that work there, themselves, trust it and have a high opinion of it. Doing this through employee reviews of products, employee videos and testimonials is a great way to encourage more customer trust.

Looking to improve brand loyalty, transparency and reputation all while gaining and retaining customers? Not sure how? Contact us today!

Perfecting your company’s Instagram Bio

An Instagram bio is the header underneath you account name that defines the purpose of your page.

Screen Shot 2018-05-01 at 1.23.01 PM

A well-crafted Instagram bio should convey the following points:

 

  1. Explain what services or products your business offers
  2. Communicate how a potential customer can contact you

 

In the above example, the business has set up their page as a “business page.” They have defined that they are an “American Restaurant” and that their mission is to have food that “tastes good, feels good and does good.” The have also attached their delivery website from which you can purchase their products.

 

Instagram has two settings, a “business page” and a “personal page.” The business pages are connected to Facebook pages while personal pages are just private accounts not connected to any products or services. The left profile is an example of a business page, dubbed “fast food restaurant” while the right profile is a personal page with no affiliation to any products or services.

However, the one thing that separates this “well-crafted” Instagram bio from a “superbly-crafted” Instagram bio is a call to action. A simple call to action can create an incentive to purchase a company’s products or services. This company could have offered a 10% off coupon if they ordered food from their phone. Below, find an example of a “superbly-crafted” Instagram bio with an explanation of services, means of contact and call  to action.

Screen Shot 2018-05-01 at 1.24.32 PM.png

Oh and PS. don’t be afraid to throw a pun or some humor into your bio (as long as you keep it appropriate!) This is a great way to attract customers because it makes your company seem a little more “human.”
Screen Shot 2018-05-01 at 1.25.10 PM.png

All screenshots were sourced from Instagram.

 

The Ultimate Guide to getting your Instagram page on the Explore tab

Instagram is a numbers game with thousands of algorithms that collect data fromits users. Some of the data that they collect includes: time spent looking at a post, time spent scrolling through comments, which genre of posts you like the most and key words used when commenting.

The Explore tab is a feature on Instagram that features images and videos that a user would find relevant to their interests. Here is an example of what an Instagram Explore tab may look like from a cellular device:

Screen Shot 2018-04-25 at 2.20.00 PM.png

Ever noticed how your Explore page always has content very relevant to your interests? This is because Instagram plugs your data (the information they collect on) into their various algorithms to determine what content should be featured on your Explore page. Therefore, every users Explore tab is tailored to their specific interests.

calculator-calculation-insurance-finance-53621.jpeg

The Explore tab on Instagram is the ONLY way to be discovered by new audiences without them directly searching and finding your page.

Not many people use Instagram for the sole purpose of discovering new services and products. Appearing on the Explore tab is essential for your business because it can help you reach a new demographic of customers. So how can you “hack” the Instagram algorithm to make your page appear on the Explore tab? It’s easy and if you follow these steps, you’ll essentially be receiving “free” advertising from Instagram.

pexels-photo-920382.jpeg

Our Instagram Services can also help you complete these steps in an effective and efficient manner as well as post to your Instagram at times with heightened traffic in order to receive more visitors to your page. These services help to boost your page to the Explore tab and be discovered by new, potential customers.

Create Content Focused on Your Target Markets

Your target audience is anyone who may be interested in your product or service. By crafting content that is specific to your audiences, your page will automatically be more likely to show up on their Explore tab because it is related to their Instagram activity and interests. Ideally, your number of unique visitors to your page will increase due to improved conversion rates.

Post on Instagram at Optimal Times for Heightened Traffic

Due to the natural flow in people’s lives, Instagram tends to have heightened activity on their app at certain times of the day. A number of studies conducted by Facebook (the owner of Instagram), Google, Forbes, Elle&Co and Later have determined the following:

Screen Shot 2018-04-25 at 2.02.39 PM

Focus on Interactive Instagram Captions

The Instagram algorithm rewards pages with high levels of follower activity. You can increase your activity levels by posing questions in your post for followers to respond to. Below is posted a stellar example of an interactive post!

Screen Shot 2018-04-25 at 2.04.03 PM

Tag, Tag, Tag!

If your post relates to any other page that has an Instagram, it’s extremely important to tag them! When you tag a relevant page in your post, that post will be more likely to appear on their followers Explore tabs. Additionally, if a customer tags your business in a photo, it’s usually a good idea to repost their photo (giving them credit) because it increases the probability that followers in their network will see your page in the Explore tab. Below, find an example of a post where another relevant page is tagged.

Screen Shot 2018-04-25 at 2.04.58 PM.png

Use & Abuse Hashtags

Hashtags are essential to reaching new audiences on Instagram because they serve as a label to make it easier to search and discover content that Instagram users find relevant. Your business can use hashtags to reach your target audience and to help Instagram users filter information to find your page.

As important as using hashtags is, it is equally important to choose hashtags that are relevant to your content. 7 well-thought-out hashtags that are industry or content related can increase traffic to your page and therefore help you reach the Explore tab. To support this claim, a study by Social Fresh discovered that using 7 effective hashtags increased a posts engagement by almost 25%. Below, you can find a post with some examples of effective hashtags. 

Screen Shot 2018-04-25 at 2.05.40 PM.png

Sources:

This post features Instagram posts that were publicly posted online. The name of the account posting and any comments by users have been blacked-out to ensure privacy of the company.

3 Tips for Communicating with Customers

Your customers are the only reason that you exist. They are the ones that buy your products/services and provide the feedback that improves your brand. How you communicate with your customers and your tone and expressions while speaking to them has a bigger impact than what you’re actually saying to your customers. How you interact with your customers also will directly reflect how they interact & communicate their opinions on your business, in the form of reviews & when recommending you to a friend.

pexels-photo-551652.jpeg

Occasionally, you will have an easy-going customer that takes in every word and piece of advice that you give as if it was water in the Sahara desert. However, the rest of the time, customers may not always be easy or delightful to converse with.

So… how can you hone in on your communication skills to make every conversation an easy one? Albert Mehranian, an expert on communication and professor of psychology at UCLA tells us that successful communication is 55% body language, 38% tone and 7% word choice. Below are three tips on how you can improve how you communicate with your customers…

Choose your words carefully!

Establishing a close relationship with your customers helps to provide a feeling of comfort and trust in communication. When speaking to customers, using certain words or phrases can help portray a positive or negative image of a company.  Most importantly, one word answers are NEVER an answer. Follow simple grammatical rules to avoid being seen as short or cold by always using at least 3 words in every response to a client. 

pexels-photo-838413.jpegThis same rule applies to when you are not communicating with customers face-to-face, and are instead communicating over platforms such as Live Chat, over the phone or through email. When people are communicating over these platforms rather than in person, they tend to forget these customer communication norms. Without being face-to-face and having those non-verbal communicators, forgetting to include the proper verbal phrases or words with customers can do even more harm than it might if you were speaking in person with the customer. The following word choice graphic displays words and phrases that may create positive or negative sentiments towards your company:

 .         

Words Express Ideas, Tone Expresses Emotions..

Knowing your customers is the most important part of utilizing tone in order to reflect company values. More than company values, tone also identifies personality. When a customer feels that they know the company values and can relate to the personality of its employees, a sense of trust is created. Trust is the most important part in a business transaction and a customer is more likely to be a repeat customer if they truly trust your company. Therefore, it is important to reflect company values in the tone that you use when speaking to customers because it is what helps create your company image.

hands-coffee-cup-apple.jpgKnowing how to convey this same tone nonverbally, such as over email or online messaging, as well as verbally but not in person, such as over the phone or on a live chat, is also extremely important in maintaining good relationships with your customers. On the phone and over live chat, tone of voice is essential in communicating effectively with your customers and maintaining a productive and engaged conversation. Over email or online messaging platforms, this tone of voice can be expressed in the form of exclamation points, allowing the customer to read your messages in that welcoming, friendly tone of voice you are trying to convey.

A good tip for recognizing the tone you are communicating over non verbal or written words, is to read over your message prior to sending it to the client and seeing what tone of voice you read the message in:

“Thank you for your feedback, we hope you visit our restaurant soon.”  vs…

“Thank you for your feedback! We hope you visit our restaurant soon!!”

When people read your emails or online messages, they create the tone of voice the message conveys in their head based on the punctuation, as well as the words themselves. It is important here to see how big of a difference the punctuation alone makes to the tone of the message. The second line sounds enthusiastic and friendly, whereas the first line sounds dull and bored.

How we Communicate Non Verbally

Much of business interactions are personal and various studies show that over 50% of communication between individuals is nonverbal. Using these nonverbal communicators when communicating in person with customers is extremely important in the customer’s interpretation of what you are saying, as well as how genuine they determine your words to be.

When communicating over live chats rather than in person, these nonverbal communicators will not be as obvious or recognized by the customer, so exaggerating these cues will allow you to again, insure that the customer correctly interprets what you are saying. Below is a graphic with the most important types of nonverbal communication that can help you to build trust and credibility with clients.

 

 

 

 

 

By following these 3 pieces of advice and utilizing our Live Chat and Customer Voice products, making every business conversation, whether it’s over video chat, on the phone, or in person, become much easier. Good communication and productive conversations reflects positively in customer reviews and leads to repeat business.

We can help you communicate! Contact us today to find out how our services can change the way you communicate with your customers, for the better!

To ensure you’re communicating with your customers as effectively as possible check out our customer service tools which can help increase your positive reviews online & the ability for customers to reach you through live chat to quickly answer their questions!

Sources: